Did you know that unlike some other online clothing retailers that choose to dropship, all the products displayed on our website are fully stocked in our warehouse and ready to be shipped on the day of purchase?
Dropshipping is a business model where you sell products without ever having to hold stock. So when a customer places an order on your website, you simply forward the order to your supplier, who ships the product directly to the customer.
Sounds too good to be true? Sure, dropshipping can be a very tempting business model, however there are some key negative aspects to dropshipping that we just can't get on board with.
Zero control over the product
At New Forest Clothing we pride ourselves on our product knowledge. We fully inspect and get to know each and every product we sell on our website, so we know that when our customers get in touch with any questions we can give a speedy and informed response.
Companies that choose to dropship have very little involvement with the product that they're selling. They don't see the product before they sell it, and are at the mercy of their suppliers when it comes to things like quality control.
Longer despatch & shipping times
Long shipping times are one of the biggest issues surrounding dropshipping. When you dropship, you don't hold your own inventory, so you have to rely on your supplier to ship the product to your customers, and that's if they even have the stock in the first place. This can lead to painfully long shipping times, especially if the supplier is located in a different country.
We understand that our customers want a fully transparent shipping experience, and are able to track their order at every step of the way. By keeping all of our products on site, we are able to promise same day despatch, as long as the order is made before our local postie comes to collect!
Customer satisfaction is key
Dropshipping can lead to serious customer service issues. If a customer has a difficulty with a product, they will not know who to contact. We understand that this inconvenience can be a real hassle for customers. By sending out 100% of the parcels ourselves in our branded, environmentally friendly paper bags we can ensure that our customers know exactly where to go, should they have any problems.
Our reputation as one of the UK's leading Country Clothing Retailers means the world to us, and we always aim to resolve any issues as quickly and efficiently as possible. We are committed to providing our customers with the best possible service, and we believe that transparency is a key part of that commitment.
By being honest, we can build stronger relationships with our loyal customers and create a more positive shopping experience for everyone.