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Baleno Collection


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Free delivery on all uk orders over £40, free express delivery on orders over £200
Shop now. Pay later with Klarna
Free Exchanges on all UK orders
Now shipping to USA, Canada, Australia & The EU
Christmas Returns: We have extended our returns period until Monday 16th January
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Take a look through your support categories for your question or search for it instead, if you still require help please contact us.
We are no longer running a shop and have switched to online only. We do offer free exchanges and hassle free returns if there are any issues.
Click & Collect Service - Collections are available Monday-Friday between 10am & 3pm, excluding bank holidays. You will receive an email conformation once your order is ready to be collected. Please bring your confirmation email when you come to collect your order.
We stock hold all items listed on our website at our warehouse. If the item is available to purchase then it is in stock.
If an item is out of stock you can sign up to our stock alert system which will be promoted should an item be out of stock.
Please notify us immediately if you wish to change your order, support@newforestclothing.co.uk or 01725 510051 Please keep in mind our opening hours (9-5 Monday - Friday excluding bank holidays) as we will not be able to process any cancellation requests outside of these times. If your order has not yet been despatched we will be able to make changes to the order.
If your order has already been dispatched, you will need to return all the items in the order. You can use our free Royal Mail pre-paid returns label. The items must be in their original condition and will be inspected once we have received them.
Once you have placed an order you will receive an email order conformation to the email address you have provided at the checkout.
Please check your spam folder if this has not been received.
We offer a range of delivery methods which you are able to select during the checkout process, all of which are tracked.
Once your order has been despatched you will received a despatch email conformation. The email will contain a link to the relevant courier's tracking information.
If the item you have received is damaged or faulty please send a picture of the fault along with your name, address and order number to support@newforestclothing.co.uk
We will reply to your email within 24 hour, during office hours.
Please refer to our Returns Page
You are not required to create an account to purchase from our website. You are more than welcome to checkout as a guest.
You can create an account by entering your details Create Account
Alternatively you will be prompted to create an account at the checkout should you wish to do so
To change your email address please email support@newforestclothing.co.uk
You can unsubscribe from our mailing list by clicking the 'unsubscribe' link in the footer of our emails. Alternatively you can email us at support@newforestclothing.co.uk with your request.
Royal Mail Free Delivery - Available for all UK orders over £40, Up to 5 working days, during peak times this make take longer
Royal Mail Standard Delivery - £2.95, Royal Mail 2nd Class Tracked, 3-4 days
Royal Mail Tracked Delivery - £4.95, Royal Mail 1st Class Tracked 1-2 working days
DPD Express Free Delivery - Available for all UK Mainland orders over £200, Monday - Friday, 1-2 working days when ordered before 3.00pm
DPD Next Day - £4.95, UK Mainland, Monday - Friday. Next working day delivery when ordered before 3pm
DHL Next Day - £5.95, UK Mainland, Monday - Friday. Next working day delivery when ordered before 12noon
Click & Collect Service - Collections are available Monday-Friday between 10am & 3pm, excluding bank holidays. You will receive an email conformation once your order is ready to be collected. Please bring your confirmation email when you come to collect your order.
Royal Mail Free Delivery - Up to 5 working days, during peak times this make take longer
Royal Mail Standard Delivery - 3-4 days
Royal Mail Tracked Delivery - 1-2 working days
Royal Mail Special Delivery - guaranteed next working day before 1pm
DHL Next Day - next working day delivery when ordered before 12noon
DPD Next Day - next working day delivery when ordered before 3pm
Click & Collect Service - Collections are available Monday-Friday between 10am & 3pm, excluding bank holidays
We currently ship overseas to the following destinations. All shipments are sent via DHL. A tracking number will be sent once the parcel has been despatched.
DHL Economy 3 - 5 Working Days = £15.95
DHL Express 1-2 Working Days = £24.95
Republic of Ireland
The Netherlands
Belgium
Luxembourg
DHL Economy 3 - 5 Working Days = £17.95
DHL Express 1-2 Working Days = £29.95
Germany
France
DHL Economy 3 - 5 Working Days = £19.95
DHL Express 1-2 Working Days = £34.95
Denmark
Finland
Italy
Portugal
Spain
Sweden
Austria
DHL Economy 3 - 5 Working Days = £20.95
DHL Express 1-2 Working Days = £34.95
Hungary
Poland
Croatia
Czechia
Slovakia
Slovenia
DHL Express 1-3 Working Days = £39.95
Iceland
Norway
Switzerland
DHL Express 3-5 Working Days = Price will be calculated at checkout
Australia
New Zealand
DHL Express 2- 5 Working Days = Price will be calculated at checkout
USA
Canada
If your order was placed before 3pm Monday - Friday (excluding bank holidays) then we will aim to despatch it the same working day.
If your order was placed after 3pm then we'll despatch it the next working day. Once your order has been collected, We will be in touch with your tracking
number, allowing you to track your order to your door.
Our couriers, DPD or Royal Mail will attempt to contact you via text message or email using the details you have provided us. If applicable, you can then choose from one of their additional delivery options to change the date of delivery, arrange an alternate delivery, a collection from a Post Office/DPD Hub or leaving in a safe place.
We accept all major credit cards, Paypal, Apple Pay, Google Pay, Shop Pay and Klarna.
We are not able to accept bank transfers or cheques. We accept all major credit cards, and various others which can be seen above. Orders can be taken via the telephone if preferred on 01725 510051
You will receive an email notification once your refund has been processed. Please allow up to 48 working hours for the payment to be processed. Refunds can only be made back to the account to which the order was placed.
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